斯坦福大学经济系教授Nicholas A. Bloom带领团队2017年在The Quarterly Journal of Economics上发表了一项针对中国某大型网上旅游平台员工在家办公效率的研究。
Call center employees who volunteered to WFH were randomly assigned either to work from home or in the office for nine months.
自愿在家办公的呼叫中心员工会被随机安排在家或在办公室工作,为期9个月。
他们发现:
Home working led to a 13 percent performance increase, of which 9 percent was from working more minutes per shift (fewer breaks and sick days) and 4 percent from more calls per minute (attributed to a quieter and more convenient working environment).
在家远程办公产生了13%的绩效提升,其中9%来自每班工作更多分钟(更少的工作间休息、更少请病假),4%来自每分钟更多的通话(归因于更安静和更方便的工作环境)。
Home workers also reported improved work satisfaction, and their attrition rate halved, but their promotion rate conditional on performance fell.
在家工作的员工的工作满意度也有所提高,他们的自然减员率降低了一半,但他们以业绩为标准的晋升率却下降了。
Employees' welfare
福利
Allowing workers to telecommute often makes them more productive, which benefits the company. Telecommuters are also likely to be happier in their jobs and are therefore more likely to stay with the company. Telecommuting even saves companies money in office expenses (such as rent and stationery).
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