Watch out for alternate phrasing such as “How can I make you happy?” or “How can I help you?” They can sound patronizing or appear to minimize the importance of a complaint. Besides, the obvious answer always is, “You need to convince me that I didn’t make a mistake by spending my money with your company.”

要警惕含混不清的话比如“要我怎么做才能让你满意?”或者“我要怎么帮你?”这样的话让人听起来仿佛你高人一等，或者你在有意缩减问题的严重性。而且通常的答案会是“你要向我证明我把钱花在你们公司不是一个错误。”

4.“Are you satisfied with our solution, and will you consider doing business with us in the future?”

4.“您对我们的解决方案满意吗，以后还会与我们合作吗?”

This isn’t the same as “Have I taken good care of you today?” or “Have all of your questions been answered?” The goal of every support call needs to be greater than just solving the immediate problem. The real measure of success will be whether you’ve managed to preserve the investment you’ve already made in a customer. If the answer to either side of the question is “No”, you’ve still got work to do.

这与“今天我服务的周到吗?”或者“您的问题都得到解答了吗?”不同。接听每个服务电话所要做的不只是解决当下紧急的问题。真正成功的标准是你确定在这个客户身上所做的付出没有白费。如果这两点中的任何一个你还没有做到，那么你还有更多的工作要做。

【职场锦囊：把客户惹毛了怎么办？】相关文章：

★ 职场英语：自我介绍范例（双语）

★ 外企职员必备：英文求职信模板（五）

★ 职场英文简历：培训协调员

★ 英文求职信开头怎么写？

★ 应聘外企，英文简历怎么做？

★ 职场英文简历：市场主管

★ 实用职场英文求职信：模板（五）

★ 求职必备：英文简历-销售助理

★ 职场英语：找到高薪工作的N个途径（双语）

★ 职场面试技巧：为什么你的面试总不成功？(双语)