《公司初级英语会话》可以作为提高商务英语水平的工具,尤其利于读者提高英语对话水平和对现代英语俚语的理解;它又能够展示商业管理的众多方面。
Listen to the dialogue between Project Manager HaiSports (PM) and Store Manager (SM)
PM: Customer service is going to be particularly important at our retail stores because they’ll be our public face.
SM: Sure. I’ve been putting the in-house training programme together with HR, sot it should be fine.
PM: what are you planning to do exactly?
SM: well all the shop floor staff will be coming in a week before the store actually opens.
PM: A week’s training? That is quite a lot, isn’t it?
SM: It’s only going to be for four days, for about four hours a day.
PM: And what is the focus going to be?
SM: Politeness, making sure they know exactly where everything is in the store.
PM: are you giving any training to the people answering the phones?
SM: Yes, we are doing a session on proper telephone manner as well.
PM: what about the staff uniforms? Have they arrived yet?
SM: NO. but they should be getting here any time now.
PM: It’s not just about the staff present themselves, either-it’s about how the store and all the stock are present too.
SM: that’s right. We’ll be covering all that in the training.
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