Receptionist: Really? About what exactly?

Anna: Your hotel. Well, I mean, a room I booked for my boss. Room 101. I’m very disappointed with your service.

Receptionist: And why’s that then?

Anna: Well, the room isn’t like the one I booked. It’s not good enough.

Receptionist: Hmm. Let’s have a look at that booking… Well, your boss got a bed… and breakfast too… a continental breakfast in fact.

Anna: But the room just didn’t meet his expectations… hello?

Denise: Give me the phone Anna, I’ll deal with this. Now hello Miss…?

Receptionist: Miss Fit.

Denise: Miss Fit?! This is the office assis- I mean Manager here. This isn’t good enough. My colleague has made it quite clear that the room did not meet our requirements and I would like you to resolve this matter as quickly as possible or I will have to cancel our reservation.

Receptionist: Sadly, we have no other twin rooms available and anyway…

Denise: OK, I’d like to speak to your manager please. Really!

Narrator: Denise 还是有经验的。 她肯定碰到过这种情况， 不过找经理投诉能解决问题 吗？让我们来复习一下投诉时能用得上的表达： I’m very disappointed with your service. The standard of service is not good enough. The room I booked did not meet my expectations. 要求解决问题，你可以说： I would like this matter resolved as quickly as possible, 或者: I would like to cancel my reservation and get a full refund. 不知道 Denise 解决问题了吗？

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