BBC English at Work Episode 15: Mr Seb Lime

BBC白领英语第15集： Improving your telephone manner 提高接电话技巧

Anna: (answering phone) Yes?

Denise: Stop! That's all wrong. I'm going to call you again. This timeNarrator: 大家好，我们刚好回到Denise 和Anna 的电话培训中。真有意思！

Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading.

Anna: Wow, that’s good.

Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring)

Anna: Hello? Tip Top Trading. Denise speaking.

Denise: No!

Anna: What?

Denise: Say: Anna speaking!

Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking!

Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello? Denise speaking.

Anna: Hello? Anna speaking.

Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you?

Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there?

Denise: You say: I'm really sorry, he's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back?

【职场美语对话第15集：接电话培训，提高接电话技巧】相关文章：

★ 职场百科：英文简历要原汁原味

★ 职场英语：关于面试的六大建议（双语）

★ 职场英文简历：（经理助理）

★ 求职宝典：经典面试英语对话（中英）

★ 面试英语：华为公司英语口语面试问题和解答技巧分享(1)

★ 面试英语：外企英语电话面试应急模拟

★ 双语：电话面试的技巧与禁忌

★ 电话英语面试：电话询问公司是否继续招人

★ 实用职场英文简历：电子工程师ELECTRONICS

★ 职场英语：应届生如何写好英文简历