You have recently made a purchase from a department store in another town but found some problems with it after you returned home. Write a letter to the manager. In your letter,
1. say what product you have bought
2. explain the problems
3. say what you would like them to do
题目并无指明具体产品,因此考生选择余地较大,一般来说,考生可以考虑服装。关于服装的投诉点,一般可以说新买的衣服褪色问题严重,品质有问题。具体写法如下:
The color of the sweater faded heavily and even dyed other clothes.
还可以说标签和配件丢失,比如:
I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing. Also, I couldnt find the label of the shirt, so I was unable to know the proper way of washing or hanging it.
此外,围绕服装的投诉点还可以是材质和描述不符,尺寸大小不合身等,如:
The garment was stretched out of shape and therefore no longer fits.
考生可以从中选择一两项进行描述,还可以从对方店员服务态度方面入手,如:
I phoned your store last Wednesday and spoke to the store manager, a Mr. Wang, who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.
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