Other studies have shown that saddling employees with unrealistic goals can compel them to lie, cheat or steal. Such was the case in the early 1990s when Sears imposed a sales quota on its auto repair staff. It prompted employees to overcharge for work and to complete unnecessary repairs on a companywide basis.
Schweitzer concedes his research runs counter to a very large body of literature that commends the many benefits of goal-setting. Advocates of the practice have taken issue with his teams use of such evidence as news accounts to support his conclusion that goal-setting is widely over-prescribed
In a rebuttal (反驳) paper, Dr. Edwin Locke writes:Goal-setting is not going away. Organizations cannot thrive without being focused on their desired end results any more than an individual can thrive without goals to provide a sense of purpose.
But Schweitzer contends the mounting causal evidence linking goal-setting and harmful behavior should be studied to help spotlight issues that merit caution and further investigation. Even a few negative effects could be so large that they outweigh many positive effects, he says. Goal-setting does help coordinate and motivate people. My idea would be to combine that with careful oversight, a strong organizational culture, and make sure the goals that you use are going to be constructive and not significantly harm the organization, Schweitzer says.。
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