22 through this device, sometimes from hundreds of miles away.
23
they feel they can know you
24
from the sound of your voice. That’s how powerful the
25 is.
Powerful, yes, but not always
26 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met
27 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really
28 me. I sometimes wished to
29
another agent.
One morning, I had to
30
an immediate flight home for a family emergency. I ran into Rani’s office
31 . The woman sitting at the desk,
32
my madness, sympathetically jumped up. She gave me a
33
smile, nodded while listening patiently, and then printed out the
34 immediately. “What a wonderful lady!” I thought.
Rushing out
35 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a
36 woman with a big smile on her face waving to wish me a safe trip. I was
37 ! Why had I thought she was cold? Rani was, well, so
38
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