注意： 1．此投诉信应写给中国电信公司(China telecom)服务经理。 2．信的开头与结尾已给出。 3．词数：100左右。 Dear Sir， I am writing to let you know the deplorable attitude of one of your staff members.______________________________________________ An early response will be appreciated. Sincerely yours， Li Hua 阅读写作(四) │ 词句模板 【参考范文】

　　Dear Sir,

　　I am writing to let you know the deplorable attitude of one of your staff members. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable. 阅读写作(四) │ 词句模板 I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me.

　　An early response will be appreciated.

　　Sincerely yours,

　　Li Hua

　　阅读写作(四) │ 词句模板

　　I’ll speak slowly so that / in order that you can understand me.

　　我说得慢一点以便你能听懂我。

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