People aren’t perfect so don’t expect them to be. Yes, point out their mistakes and weaknesses, but do it in a positive, caring way. By the same token(相应地), pat your employees on the back from time to time, to let them know you appreciate their efforts. You’d be surprised what a little positive support can do.
If you spot signs of negativity, don’t ignore it. Acknowledge that there is a problem and deal with it immediately. Don’t allow the problem to fester(恶化) and spread. If you don't deal with the situation immediately, the problem is only going to get worse. On top of that, your employees are going to think that management does’t care about them and their job performance is going to suffer. Talk to your employees on a regular basis. Inquire about their families and hobbies. Show them that you care. Ask what you can do to help them do their jobs better, and make the work environment more pleasant for everyone.
If you don’t already have a suggestion box, it is a great way to persuade employees to contribute positive ideas for improving the workplace. Just don’t be afraid to encourage your employees to use it. You can even make it a fun thing, by awarding gifts and prizes for the best suggestions.
It’s very easy to get involved in the negativity, especially with employees that you’re particularly close to. Don’t do it. When the bitching, moaning and complaining starts, take control of the situation immediately and change the subject to something more positive and pleasant, until such time you can meet with the individuals privately.
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