112

　　Not too long ago , an incident that happened at Walt Disney touched me greatly. A guest

　　1

　　out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she

　　2

　　her visit. She told the front-desk clerk she had a(n)

　　3 vacation,but was heart broken about

　　4

　　several rolls of Kodak color film she had not yet

　　5

　　. At that moment she was particularly

　　6

　　over the loss of the pictures she had shot at our Polynesian Luau,

　　7

　　this was a memory she especially treasured.

　　Now, please understnd that we have no written service rules

　　8

　　lost photos in the park.

　　9

　　, the clerk at the front desk

　　10

　　Disney's idea of caring for our

　　11

　　. She asked the woman to leave her a couple rolls of

　　12

　　film, promising she would take care of the rest of our show at Polynesian Luau.

　　Tow weeks later the guest received a

　　13

　　at her home. In it were photos of all the actors of our show,

　　14

　　signed by each performer. There were also

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