15
of the public procession (游行队伍)and fireworks in the park, taken by the front-desk clerk in her own
16
after work. I happend to know this
17
because this guest wrote us a letter. She said that
18
in her life had she received such good service from any business.
Excellent
19
does not come from policy(政策的) handbooks. It comes from people who
20
and from a culture that encurages and models that attitude.
1. A. working
B. checking
C. trying
D. staying
答案:B
解析:“check out”退房。从上文看出这位旅客与前台服务员谈完话就离开了。
2. A. expected
B. realized
C. paid
D. enjoyed
答案:D
解析:根据下文可判断出她在那里过得很愉快。
3. A. disappointing
B. wonderful
C. uncomfortable
D. important
答案:B
解析:根据下文中的she especially treasured可判断出这是一次非常美妙的假期。
4. A. taking
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