Malcolm Coles, editor of which.co.uk said: “Staff training needs to be improved. In the meantime, we’ve designed a checklist, available at which.co.uk / railadvice.”

　　72. According to the passage “which?” is a ________.

　　A. national telephone helpline

　　B. department under the British Rail

　　C. consumer organization

　　D. website under the National Rail Enquiries

　　73. When the author said that customers “would have been ￡1,263. 60 worse off”, he was telling us that customers would have _________.

　　A. saved ￡1,263. 60 if they had followed the advice

　　B. spend ￡1,263. 60 more than the lowest price

　　C. used ￡1,263. 60 for the survey of 25 questions

　　D. been cheated of ￡1,263. 60 from the poor advice

　　74. The phrase at random in paragraph 5 is closest in meaning to “_________”.

　　A. casually

　　B. purposefully

　　C. exactly

　　D. inevitably

　　75. The passage is mainly concerned with the phenomenon that __________.

　　A. rail passengers can get cheaper tickets if they book earlier

　　B. rail passengers are ill-treated by station staff

　　C. booking clerks and the telephone helpline offer reliable information

　　D. train passengers get bad advice on fares

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