73 Maybe you broke your mother's favorite vase，or even forgot a friend's birthday. Just an apology can sometimes be viewed as a“quick fix"，and apologizing and asking to be forgiven gives the person opportunity to forgive you.

　　Offer some compensation（补偿）for loss，damage，or injury caused. 74 By doing this，it may soften the blow to the person we've disappointed.

　　Learn from your mistakes. In the case of a job or a task，write a“to-do" list with the deadline before leaving the meeting. As for forgetting a birthday，put the birthday on an electronic calendar for next year.

　　Do better next time. 75We should try to understand what happened and try to make sure that it won't happen again.

　　A. Take responsibility.

　　B. Never repeat your mistakes.

　　C. Apologize and ask for forgiveness.

　　D. People’s faith in us can reduce quickly.

　　E. So sometimes it is necessary to write a letter to say sorry.

　　F. But not everyone knows how to admit making a mistake.

　　G. Offer to immediately complete the late task or pay for the vase.

　　Passage 3

　　Five tips to help you stop smoking

　　16.

　　Make a promise, set a date and stick to it. Don’t be put off by a wedding, party or other time when you normally smoke.

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