(二)A

　　Tina and I had been good friend for years.We often did things together，so one day Tina didn’t talk to me and just sat by herself.I don’t know what was wrong.I thought about what I had done and said recent.Was Tina upset because I had done well in the history test than her？No？” He answered sadly the reason what she didn’t talk to me and comforted her.

　　答案： for years.We often did things together， one day Tina didn’t talk to me and just sat by herself.I

　　know what was wrong.I thought about what I

　　had done and said .Was Tina upset because I had done

　　in the history test than her？No find out what was the matter.I walked over to

　　Tina was sitting.“Tina，” I said softly，“Is anything wrong？”

　　last night.”I finally knew the reason

　　she didn’t talk to me and comforted her.

　　B

　　Dear Sir/Madam，

　　I’m one of your customer.I ordered a set of books on your website two weeks ago，but I didn’t received it until yesterday.And much to my disappointment，the books were too poorly packed up that the cover of one book were torn.To make matters worse，it is not a complete set，as I found one book missed.

　　I’m sorry to have received such poorly service，and I believe I have every right ask you to deal with this problem.I hope that you either return my money back or deliver a new set of books to me.Beside，I’d like to be informed of the process of your deal with my complaint.

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