- Long-time professor steps in as new faculty ombudsman, OSU.com, September 18, 2013.
3. We live in an era of Big Data. You can track and measure just about anything about your employees.
A recent Wall Street Journal article reported how Bank of America had 90 call center workers wear badges that tracked movement and tone of voice. Finding that those who interacted frequently with colleagues were more productive, the organization started scheduling group breaks, rather than solo ones, and productivity rose 10 percent.
In a competitive world, leaders want to do anything they can to boost profit. But before you start tracking Internet usage, time on any given program, movement around the office, email stats or anything else, here are a few things to keep in mind:
What matters is getting the work done.
The best thing to measure is whether your employees are meeting and exceeding the goals that you and their managers have set for them. If they are, then the how doesn’t really matter. Sometimes people need to blow off steam by surfing the web. Discovering on-the-clock visits to Facebook might reveal less than you think.
- Employee Productivity: What Should Leaders Track? CEO.com, March 13, 2013.
About the author:
Zhang Xin is Trainer at chinadaily.com.cn. He has been with China Daily since 1988, when he graduated from Beijing Foreign Studies University. Write him at: zhangxin@chinadaily.com.cn, or raise a question for potential use in a future column.
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