人一辈子,总归要碰到一些讨厌的人,可能是烦人的上司、爱拍马屁的粉丝、没主见的同事、难缠的客户、没教养的亲戚、或者任何人。这时你该怎么做呢?是扭头就走、避而远之?还是硬着头皮,得过且过?
1. Listen。
第一招:倾听
A lot of conflicts are based in misunderstandings, so always make sure you’re getting everything, It can be easy enough to tune someone out when they annoy you; the trick is to use careful questioning to focus the other person on the topic at hand so they give you what you need and avoid straying too far. Poor listening leads to misunderstandings that need clarification – which means more time spent with someone you’d really rather not be around。
许多冲突都源自误会,所以,请先确认你领会了对方的意思。在碰到烦人的家伙时,不予理会并不是件难事,不过这里有个诀窍:提问的时候要有的放矢,以获得所需的讯息,使谈话步上正轨,而不是被扯远了去。倾听不力导致的直接后果就是误会重重,为了消除这些误会,你需要花费更多的时间在澄清事实上,也就意味着会有更多与“极品们”共处的时间。
2. Repeat everything。
第二招:复述
Besides the tendency to tune out people you’d rather avoid, our feelings about another person can color our perception of what they’re saying. To avoid this, repeat back any instructions, questions, or other problems they pose to you to make sure you absolutely understand what they’re saying. Give them a chance to correct you before you go off half-cocked, sure you know what “that kind of person” wants。
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