Several years ago, Mr. Weaver consulted for a long-term-care facility in Wisconsin that had flooded. Because of the water damage, the residents and employees had been forced to move into an already occupied facility. Employees felt cramped and annoyed, he says, and pettiness abounded.
几年前,韦弗为威斯康星州一个遭遇洪灾的长期护理院做过咨询。受洪灾影响,护理院住户和员工被迫搬进一个已被占用的建筑内。他说,员工们感觉很拥挤,并感到不快,常常会为小事发生摩擦。
To help the workers regain a positive attitude, Mr. Weaver asked each person this question: Why do you do this work?
为帮助这些员工重新树立积极态度,韦弗问了每个人这样一个问题:你为什么要做这份工作?
"People don't work in nursing because it pays so much or it's glamorous or it's easy," he says. "As they heard the question you could see their attitude change. They could see the reasons why they needed to work together, to put aside difficulties and compromise, and residents were treated better."
韦弗表示,“人们从事护理工作并不是因为报酬高、有意思或是轻松。”他说,“你能发现,他们听到这个问题后态度有所转变。他们能认识到为什么要齐心协力地工作,为什么要不计较困难,互谅互让,住户们也得到了更好的照料。”
Remembering why you are in a business can help you manage stress, Mr. Weaver says.
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