PARCEL deliveries are often thwarted by menacing dogs, doorstep thieves, unanswered doorbells or a host of other impediments that keep goods from their intended destination. Even demography plays a role: young consumers are less willing than older folk to stay at home waiting for a delivery. Businesses suffer as a result. Two-fifths of online shoppers said they stopped buying products from a website following a troublesome delivery, according to the Interactive Media in Retail Group (IMRG), a British industry association.
包裹配送经常会遇到麻烦:狗凶得要咬人,有人冒领,按门铃却没人回应,或是许多其他障碍,导致货物无法送到收件人手中。甚至连年龄架构都会对货物配送产生影响:和老年人比,年轻的消费者不太情愿在家里等货物上门。结果,蒙受损失的却是企业。据英国行业协会“互动媒体零售集团(IMRG)”所说,2/5的网上购物者表示,如果一家网站的货物配送服务很糟糕,他们就不会在这儿购买产品了。
Customers and sellers should welcome the growth of a new way to ensure that goods are delivered quickly and safely. Parcels are increasingly shipped not to home addresses but to local businesses, where they are held for pick-up. This summer Amazon, an American online-retail giant, is expanding a network of delivery lockers in local shops in some of America's biggest cities as well as in London. A locker pops open when a customer enters an access code received by e-mail or text message. Other companies are building even bigger locker networks, especially in Europe.
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2020-09-15
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