纽约州纳纽埃特(Nanuet)的消费心理学家米丽娅姆•泰泽尔(Miriam Tatzel)说:“总体而言你喜欢这件衣服,但它有点紧或者有点肥。你会想‘没关系,这是个小毛病。长期来看是不成问题的’。结果这个小毛病恰恰就成了你不穿这件衣服的原因。还有一些时候,你认为一件衣服将来也许会派上用场,但这一天永远也不会到来。”
Shoppers can be stuck with more second-thoughts-merchandise now as many retailers toughen their return policies. Many impose shorter deadlines for returns, among other conditions. Most retailers don't allow returns on items that have been marked down. Also, some shoppers don't return clothing due to the hassle of making another trip to the store or the hassle of packing and mailing items that were purchased online.
如今,消费者可能会有更多的买了之后又不喜欢的商品,因为许多零售商收紧了退货政策。许多商家缩短了退货期限,还增设了一些其他条件。多数零售商不允许退减价商品。另外,有些消费者之所以不退货,是因为再去趟商店很麻烦,把网购的商品包好后寄回去也很麻烦。
Only about 20% of clothes in the average person's closet are worn on a regular basis, says Ginny Snook Scott, chief design officer of California Closets, the designer of customized closets and storage spaces. That's especially the case for women since 'men tend to wear more of their wardrobe, as they stereotypically have less, ' she says. 'They tend to have less than 10 pairs of shoes that they rotate fairly well, whereas women have four to five times that amount, on average.'
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