It helps to raise the topic on a positive note, such as, 'I admire the way you talk to clients. I've learned a lot by listening to you,' Ms. Hartman says. She suggests using an 'I-when you-because' formula when raising the problem, saying, 'I'm unable to think when you talk loudly because it's distracting to me.'
哈特曼说,以一种肯定的方式提出这个问题会比较好,比如“我赞赏你跟客户说话的方式,听你说话我学到了很多”。她建议在提出这个问题时采用一种“你……的时候我……,因为……”的公式,如“你大声讲话的时候我没法思考,因为那样我会分心”。
Work teams can sometimes help raise an employee's awareness, says Gillian Florentine, a human-resource consultant with Howland Peterson Consulting in Pittsburgh. A publishing-company sales team she worked with two years ago was disrupted by a rep whose voice boomed so loudly that co-workers couldn't hear clients on the phone, Ms. Florentine says. Co-workers in team meetings shared recordings of their calls, so the rep could hear himself in the background. He toned it down a bit, and agreed to a plan to rearrange their desks and place soundproof panels near his desk, she says. The problem was solved and the team has since been able to work smoothly together.
匹兹堡Howland Peterson Consulting公司的人力资源咨询师吉莲•佛罗伦汀(Gillian Florentine)说,工作团队有时候可以帮助员工提高这方面的意识。佛罗伦汀说,她在两年前为一家出版公司的销售团队提供咨询服务,这个团队的一位销售代表说话声音太大,导致同事没法听清客户的电话,整个团队无法正常工作。同事们在团队会议上播出了他们的电话录音,如此一来那位销售代表便可以在背景声中听到自己的声音。佛罗伦汀说,他稍稍降低了自己的音量,并同意重新安排座位、在他桌子旁边装上隔音板。问题解决了,从那以后整个团队得以顺利合作。
【说话声音比说的内容还重要】相关文章:
最新
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15
2020-09-15