他很担心自己会无法登机,这将是个大麻烦,因为那是夜间航班,而他必须在第二天早上七点开始工作。于是他多付了44美元预定了豪华经济舱的座位。
At the airport, kiosks showed lots of available free seats in the economy section of the Boeing 737. At the gate, Mr. Berg polled fellow passengers about when they got their seat assignment and learned many reserved coach seats a few hours before departure. Mr. Berg felt ripped off because it appeared United had created an artificial shortage.
到了机场,自助值机台显示这架波音737客机的经济舱仍有大量可免费预定的空座位。在登机口,伯格询问同行的乘客何时被分配到座位,得知许多人都是在起飞前几小时预定了经济舱座位。伯格感觉自己被敲诈了,因为美联航似乎是人为制造了座位短缺的假象。
'Either seats are available or they are not, ' he said. 'It frosted me having paid a fee to get an assigned seat to ensure I would get to Spokane while there were seats in my class available.'
他说:“座位无非就是有空没空两种状态。在我的舱位有空座的情况下,我被迫花钱选座以确保自己能到达斯波坎,这很让人寒心。”
Mr. Berg wrote to United to complain and the airline responded saying if he sent documentation, the airline would refund the $44.
伯格写信向美联航投诉,该公司回复说如果他发来证明文件,公司将退还44美元。
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