Two weeks before its July 16 departure, American Flight 34 from Los Angeles to New York showed only two middle seats in the back of the airplane available, plus 11 Preferred seats岸regular coach seats toward the front without extra legroom岸available for a $56.44 fee. Logging in with elite status, however, showed the same flight had far more regular coach seat availability. Flight 34 actually had 12 open window seats and nine open aisle seats.
7月16日由洛杉矶飞往纽约的美国航空34号航班在出发前两周只显示后排有两个中间的座位有空,外加11个预定费用56.44美元的受欢迎座位──靠前而无加长伸腿空间的经济舱座位。以贵宾身份登录系统,则显示同一航班上有多得多的经济舱座位可供选择:实际上有12个靠窗的座位和九个靠过道的座位。
A week later on Tuesday, the seat map available to non-elites showed only one available middle seat, 38E, in the back of the Boeing 767-200, plus the same 11 Preferred seats at $56.44 each. But elite-level customers saw a total of 41 of 128 coach seats empty.
一星期后的星期二,非贵宾身份登录后的座位图显示,在这架波音767-200型飞机上,只剩后部的一个中间座位38E,以及同样的每个需收费56.44美元的11个受欢迎座位。但是贵宾级别的乘客看到的是128个经济舱座位中的41个都有空余。
American says it doesn't think blocking open seats from view pressures customers into paying for extra-legroom or Preferred seats. The number of seats blocked for elite-level customers varies with demand and 'a large percentage of specific seat assignments are still available to all customers at no additional cost, ' spokeswoman Cameron King said. 'And for our customers who value additional legroom, a certain type of seat or the ability to reserve a specific seat, we have made products available for them as well.'
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