试图马上弥补绝不是个好主意。如果你告诉客户A:“当然我们一般不会提供较大的折扣。”只会将大家的注意力再次转移到折扣上来。会议结束后马上向老板道歉也是一样的。
So take a deep breath, shake yourself out, maybe go for a short walk. Get a little distance from the situation before you react.
所以深呼吸,清醒一下,出去散个步。在你做出反应之前离开一段时间。
2. Take a dose of perspective.
2. 长远地看待问题
Although your blunder may seem monumental to you, it may be far less significant to the other people involved.
也许你犯的错误对你自己很重要,但对其他相关的人来说就没那么重要了。
If your mistake is uncharacteristic, chances are that people who already know you will simply put it down to your having a bad day. That doesn't mean you don't need to make amends, but the situation may be less dire than you assume.
如果你的错误不典型,很可能了解你的人知道之后不会再提起这件事,毕竟你这一天都不太好过。但这不意味着你不需要弥补,只是结果可能没你想得那么糟。
3. Do a reality check.
3. 检验实际影响。
Now that you've gotten some distance and perspective, revisit your blunder with the other people who witnessed it. Find out how much damage has been done by putting your inquiry in the form of a question, like:
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