就以房屋租赁社区Airbnb为例。这家公司经历了爆炸式增长——而且并非通过收购或建设更多物业这类传统方式。该公司之所以能够实现快速增长,是因为他们清楚对预定酒店房间的人来说真正重要的是什么,还因为他们认真研究了“分享经济”的崛起。虽然没有大量有形资产,但他们果断地创建了一种新模式来满足传统需求——这种模式也是通过规模化来实现竞争优势,但并非传统意义上的实际控制物业。事实上,Airbnb不仅创建了一种新模式,也创造了一个新市场。
In today’s global marketplace that operates 24/7, the traditional barriers to entry are falling, and traditional conceptualizations of growth as increasing in size and span of control are losing their potency. Market and customer access have become easier; product and idea life cycles are shrinking as ideas, data, and knowledge travel fast and openly across the Internet. Competitive advantage gained from expensive product innovations is shorter-lived. And brands are losing their stickiness amid an onslaught of data, ideas and emotional triggers that compete for human attention, loyalty and spending.
在如今这样一个全天候运转的全球化市场上,传统的准入壁垒正在消失,传统的增长观念,即扩大规模和控制范围,正在失去其效能。市场进入和客户接触变得越来越简单;产品与创意的生命周期正在缩短,因为各种理念、数据和知识可以通过互联网迅速而公开地传播。通过昂贵的产品创新获得的竞争优势无法持久。数据、理念和情感触发器(emotional trigger)正在激烈争夺人类的关注、忠诚度和支出,其结果是,品牌正在丧失客户黏性。
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