当然你知道接听电话是一件很简单的事情:拿起电话说hello(或者是打电话,请你想找的人接听电话)就可以了。不过这只限于打私人电话,商务通话则不行。每当你接听商务电话的时候,请切记报上自己的名字和所在的部门或公司。把你的名字告诉接听电话的人,并告诉他你想要请谁来接听电话。
4. Making Introductions: When you meet someone new it is polite to introduce yourself to him or her.
4. 自我介绍:与别人初次见面,自我介绍是有礼貌的行为。
It is also polite to introduce people to one another. In a work-related situation it is always best to use first and last names. For example, say "Hello. I'm Mary Smith" when you meet someone for the first time. You can also do this when you run into someone you've met before but whose name you don't remember. In that case, you can add "I know we've met before but I'm afraid I've forgotten your name." Chances are they don't remember yours either! When introducing others say, for example, "John Jones, I'd like you to meet Peter Smith."
在职场,最好使用全名。例如,在第一次与别人见面的时候,你可以说"Hello, I'm Mary Smith." 你也可以在忘记了别人的名字的时候这样做。当然,也有可能是他们忘了你的名字。在这种情况下,你可以补充道,"我们之前见过面,但是我可能忘了您的名字。"。当介绍别人的时候,你可以这样说, "John Jones, I'd like you to meet Peter Smith."
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