在接下来的两年里,通过一项标准化问卷的衡量,患者对医生的满意度提高了,而这所医院的预期得分,在全美排名中也出现了40个百分点的可观提升。有若干项研究发现,患者满意度指标的提高,与治疗效果的改善存在正相关性。在一篇发表在《新英格兰医学杂志》(The New England Journal of Medicine)上的研究论文中,哈佛大学的医疗政策研究人员写道,患者满意度提高,与若干种疾病治疗效果的改善存在相关性,包括心肌梗死、心脏衰竭和肺炎。
The need to train and test physicians in “interpersonal and communication skills” was formally recognized only relatively recently, in 1999, when the American Board of Medical Specialties made them one of physicians’ key competencies. Although medical schools and residency programs then began to train and test students on these skills, once physicians have completed training, they are seldom evaluated on them. And doctors trained before the mid-1990s have rarely, if ever, been evaluated at all.
对医生在“人际关系和沟通技巧”方面进行培训和检验的需求,直到近年来才正式得到承认。在1999年,美国医疗专科委员会(American Board of Medical Specialties)将这些技巧列为医生的关键能力之一。尽管医学院和住院医项目从那时就开始对学生的这些技巧进行培训和测试,但是医生在完成学业后,极少还会受到这方面的评估。所有在上世纪90年代中期之前接受医学教育的医生,则极少甚至完全没有得到过评估。
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