Listen for it

请倾听。

Your employees may not come out and ask for your help directly, but they’ll often allude to it when you ask for a status update: “I think this client is getting really angry. I keep telling her we’re looking into the situation, but she doesn't want to hear it.”

员工们也许不会直接请求你的帮助，但他们会在你要求反映情况的时候暗示：“这位客户感觉很不满意。我已经跟她反馈我们正在跟进情况了，但是她似乎不想听我们的解释。”

What this employee is telling you is, “I need you to step in and defuse this situation.” Would it be easier if she just asked, point-blank, for your assistance? Sure. But as a manager, you can also be proactive in offering your expertise.

而实际上这位员工想表达的是，“我需要你的介入帮忙缓解目前的状况。”如果她能够直截了当地寻求你的帮忙，你会觉得更好对吗？肯定的。但是作为一名管理者，你也可以积极地利用个人专长为员工们提供帮助。

3. “I’m being overworked”

3. “我已经过度劳累了。”

Some employees will come right out and say when their workload has become too much to handle. Some, however, will exhaust themselves, working long hours to try to accommodate the workload — and burning themselves out along the way.

有些员工就会直截了当地表示他们的工作量太大以致无法处理。但也有一些，会竭尽所能，花费长时间以适应繁重的工作——随之也会让自己精疲力尽。

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