2017年,中国全国工商和市场监管部门受理网络购物投诉数量比上年增长356%。中国国家工商总局(SAIC)在近期一份报告中表示,网购商品非正品率超四成。
Alibaba, which accounts for 65-70 per cent of China’s annual ecommerce of roughly $450bn-$500bn, insists it is improving its monitoring and refund policies. The company, which also operates Tmall, a website for larger sellers, says it employs 2,000 monitors and has 5,400 volunteer “phantom shoppers” to comb through its websites looking for suspicious goods.
2017年全年,中国全国网上零售额大概在4500亿至5000亿美元之间,其中阿里巴巴占比65%到70%。该公司坚称自己正在改善监督和退款政策。阿里巴巴表示自己雇佣了2000名巡查员,还拥有5400名志愿“影子购物者”,共同负责线上巡查打假。阿里巴巴旗下网站还包括为较大商家提供的零售平台“天猫”(Tmall)。
Alibaba says the SAIC data on rising complaints are “about our competitors, and not about us”, and that the number of complaints has been “significantly reduced” since last year. It says it now gets fewer than two complaints about counterfeit goods in every 10,000 purchases.
阿里巴巴表示,中国国家工商总局所统计的不断增加的投诉数量是“关于我们竞争对手的,不是关于我们的”,并认为自去年以来投诉数量一直“显著减少”。阿里巴巴表示,现在它的平台上与假冒商品有关的投诉占比不到万分之二。
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