Also pay attention to other people's nonverbal signals while you are talking.

当你在说话时，多多留意他人的非言语特征。

Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.

因为通常，非言语特征传达着一个人的真实所想。比如说，如果对方没有跟你进行眼神交流，那么他/她有可能感到拘谨或试图隐瞒事实。

3.Clarity and Concision

3.简单明了

Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.

表达个人所想时尽可能言简意赅。在表达前先想好怎么说，这样能够避免过度表达以及使你的听众感到困惑。

4.Friendliness

4.友好待人

Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees - a quick "I hope you all had a good weekend" at the start of an email can personalize a message and make the recipient feel more appreciated.

以一种友好的，人性化的提问方式，或者仅仅是一个微笑，都能促进你与同事间建立开放且真诚的对话交流。无论是面对面的交流还是书面交流，能做到这一点都很重要。当你能够做到这一点，贴心地在发送给同事或员工的邮件开头附上“周末愉快！”这样的话语，能够使邮件生动起来还能使收件人感到更赏心悦目。

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