5.注意非语言线索:关注对方的言外信息,与关注他的话语本身同样重要。注意表情和姿势等非语言线索,从而理解对方言语信息的全部要点。
Lean Toward the Speaker: You will appear to be, and actually will be, engaged.
身体倾侧向对方:他人会觉得你正在认真聆听,而事实上也是如此。
Repeat Instructions and Ask Appropriate Questions: Once the speaker has finished talking, repeat his or her instructions to confirm that you understand them. This is also a good time to ask questions if you have any.
重复要点,适当提问:对方说完后,重复一下他所说的要点,表明你真正理解了。如果有疑问,这个时候适合提出来。
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