1. If your flight is delayed or cancelled, DON'T...
如果你的航班晚点了或者取消了,不要……
Wait in the long line with everyone else trying to get out of the same city at the gate or ticket counter.
不要和所有那些想要出城的人一起排在大门前或者售票窗口前。
Instead, call the customer service number to the airline. We get you re-booked too.
请拨打航空公司的客服电话。我们会帮你改签的。
"We also don’t need the whole story on what happened. Just your record locator. Seriously, seconds matter here."
“而且我们并不需要听你讲述整个事件的完整经过。只需要你的订单编号就行了。说真的,我们这里的每一秒都很宝贵。”
"While you are talking to us, we can literally see that the next plane only has 10 seats left and see the number dropping as other agents snatch those seats up for whoever is on the phone with them.
“你跟我们讲话的时候就能看到,下一班飞机只剩10个座位了,而且随着工作人员把这些座位分配给那些正在跟他们通电话的人,剩余座位的数字还在不断下降。
"Skip the explanations or the yelling about being cancelled."
”所以请跳过解释环节,也不要因为被取消而大叫大嚷。“
2. That flight you booked is in fact probably...
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