Will robots cost us our jobs? 机器人会抢走我们的饭碗吗？_BBC

Will robots cost us our jobs? 机器人会抢走我们的饭碗吗？

General Manager of Digital Customer Engagement Solutions at tech firm Nuance, Bernard Louvat, believes that ‘AI is a big threat to low-skilled jobs, no question.’ He also thinks that AI chatbots will oust most call centre staff within a decade. When you consider that a large telecoms company like AT&T employs around 100,000 call centre staff, that’s a lot of people on the dole.

And that’s just one industry. A recent report from the McKinsey Global Institute, a private sector think tank, states that nearly two thirds of all jobs could have at least 30% of their activities automated by 2030.

However, McKinsey also believes that this new technology will also ‘create new occupations that do not exist today, much as technologies in the past have done.’ As the horse gave way to the car, hostlers became mechanics and mechanised manufacturing drove up wages and created more long-term roles than it destroyed. In fact, figures from the World Bank have shown that despite a 2.2 billion rise in population between 1991 and 2017, global unemployment has fallen by 0.3%.

‘It’s an evolution of work’ says Ian Barkin, co-founder of Symphony Ventures, a robotic process automation specialist. As low-skilled jobs are taken on by AI, people will need to learn new skills. ‘This calls on us to focus on up-skilling, Technology can lead to job reductions but it doesn’t have to,’ says Barkin.

Whether or not robotics and AI will leave us all jobless remains to be seen. Current views on the subject are mixed. Increased automation could indeed lead to a loss of some jobs, but at the same time is likely to create many more as new skills are required. Will they balance out? I’ll get my AI assistant to get back to you on that one.