这位管理学博士后表示:“在正式的商务邮件中,笑脸表情不等于微笑。”
Researchers from BGU, the University of Haifa and Amsterdam University conducted a series of experiments with 549 participants, hailing from 29 different countries, according to a paper published in the journal Social Psychological and Personality Science.
《社会心理学与人格科学》期刊刊登的论文显示,本古里安大学、海法大学和阿姆斯特丹大学的研究人员对来自29个国家的549名参与者进行了一系列实验。
Participants were each required to read similar work-related emails from a stranger and subsequently evaluate their warmth and professional competence. Some of these included smileys, others didn’t.
每名参与者都需要阅读陌生人发来的相似的工作邮件,然后评估对方的热情程度和专业能力。这些邮件有的包含笑脸表情,有的没有。
Surprisingly, they found that the inclusion of smiley emojis had no impact on people’s perceptions of warmth and lowered their perceptions of competence.
令人惊讶的是,他们发现笑脸表情不会影响收件人感受到的热情程度,不过会对发件人留给对方的专业印象有不利影响。
"The study also found that when the participants were asked to respond to e-mails on formal matters, their answers were more detailed and they included more content-related information when the e-mail did not include a smiley," explained Dr. Glikson.
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