布莱恩曾面试一份客户服务的职务,想要强调他的变通、快速反应和解决问题的能力。他是这么回答的:“我曾从事了十年的客户服务工作。人们需要解决问题,并且希望快速的解决。我是一个能解决问题的人。我们曾有一位顾客对一辆需要特殊部件的豪华运动型轿车感兴趣。不幸的是通过他的正常渠道不能解决这个问题,所以他向我求助。我打了几个电话然后这个部件在两小时内就从全国各地上路了。销售进行得很顺利。我在为人们解决问题方面是很有办法的。”
模板三:
Interviewing for a Manager of Employee Relations position in a large company, Inez emphasized her ability to work in teams and to coach others to success. Her answer: "This department requires knowledge of legal liability and requirements for businesses. Both employees and managers are uncomfortable with employee relations issues. Education of all parties given with a large dose of tact is necessary to keep problems to a minimum. In my last position we were able to forestall a potential lawsuit. One thing I particularly pride myself on was being able to solve issues of employee/supervisor mismatch. Helping them understand their roles, responsibilities, differences in strengths and weaknesses solved many problems. At times it was necessary to reassign the employee to a different manager so they could continue to be of value to the company. I'd like to bring my knowledge to serve this company."
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