当你惹别人生气了怎么办？_职场英语

当你惹别人生气了怎么办？

最难的就是我们会从情绪上产生抵触。我们总是专注于自己的挑战，常常忽略他人的困境——特别是当他人的困境就是由我们造成、我们又因此被激怒时，更难以承认。这时，如果我们认同对方的立场以及对方对我们的苛责，那就等于扇自己耳光了。

But we're not. We're just empathizing.

所以我们不会认同对方，而只会一味强调。

Here's a trick to make it easier. While they're getting angry at you, imagine, instead, that they're angry at someone else. Then react as you would in that situation. Probably you'd listen and let them know you see how angry they are.

下面这个方法可以让事情变简单一点。当对方向你发火时，试着想象他是在向其他人发火，然后你设身处地体会一下，或许你会倾听并发现双方真的很生气啊。

And if you never get to explain your intentions? What I have found in practice — and this surprised me — is that once I've expressed my understanding of the consequences, my need to justify my intentions dissipates.

要是一直没机会解释你的本意呢？事实上，我意外地发现，一旦我理解了结果造成的麻烦，也就不再想去解释我本意如何如何了。

That's because the reason I'm explaining my intentions in the first place is to repair the relationship. But I've already accomplished that by empathizing with their experience. At that point, we're both usually ready to move on.