A: We found the peanuts bought from your company shortweight.
B: How can that be?
Well make a thorough investigation.
A: We do hope you would indemnify us for the loss.
B: Well try our best to solve it.
装运之前严格检验
wellexamined before shipment
A: I must raise a claim against you on rusty dishwashers.
B: Thats impossible!
Our goods are wellexamined before shipment.
A: According to our spot investigation,
the dishwashers were rusty before shipment.
B: Could I see your certification?
我们很抱歉不能接受贵方的索赔。
We regret your claim cant be accepted.
A: How are you going to settle our claim
on your delayed delivery?
B: Its not our fault.
The unexpected dockers strike caused the delay.
A: But youre also responsible for our heavy loss.
B: We regret your claim cant be accepted.
贵方应该找保险公司索赔。
The claim should be referred to the insurance company.
A: Ive a complaint to make.
The goods delivered are heavily saturated by water.
B: Since our contract was signed on an FOB basis,
were sorry to refuse your claim.
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