BBC English at Work Episode 15: Mr Seb Lime
BBC白领英语第15集: Improving your telephone manner 提高接电话技巧
Anna: (answering phone) Yes?
Denise: Stop! That's all wrong. I'm going to call you again. This timeNarrator: 大家好,我们刚好回到Denise 和Anna 的电话培训中。真有意思!
Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll show you how it's done. (sound of 4-digit dialling, then phone rings) Hello? Tip Top Trading.
Anna: Wow, that’s good.
Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try it. (dialling, then ring)
Anna: Hello? Tip Top Trading. Denise speaking.
Denise: No!
Anna: What?
Denise: Say: Anna speaking!
Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking!
Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello? Denise speaking.
Anna: Hello? Anna speaking.
Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know them already, you might say: Hello Mrs Smith, how are you?
Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there?
Denise: You say: I'm really sorry, he's not available at the moment. Can I take a message? Or: I'm afraid he's busy – shall I ask him to call you back?
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