BBC English at Work Episode 32: The deal is off!
BBC白领工作英语第 32 集:订单取消了! 商业谈判用语
Narrator: 欢迎回到 Tip Top 贸易公司,好像情况进展不妙。Anna 好不容易拿下了一个法国客户的订单,不过现在他们打电话来说被蒙骗了。这可得马上处理!
Anna: Oh Denise, what exactly did they say?
Denise: Something about them agreeing a price for 5,000 lemons and then being offered a better price by another company.
Anna: That’ll be Tutti Fruity – they want our business.
Denise: Sounds like they’re going to get it, unless you sort it out. Maybe you should work out some new figures.
Anna: Figures? Is there something wrong with my figure – am I too fat?
Denise: No Anna! Your numbers – work out a new price, see if you can squeeze the price of lemons – maybe you can price Tutti Fruity out of the market.
Anna: Hmm, somebody else has said that.
Narrator: Yes it was me Anna! 赶快算一下,你能出什么价钱,把 Tutti Fruity 给挤下去。
Anna: OK. I could sell them cheaper… but there would be less profit.
Narrator: Well, 少赚点钱也比不赚钱强。说不定这张单子做成了,以后还会有更多订单呢!你可 要做决定了。
Anna: But what am I going to say?
Narrator: 保持友好的态度,你可以说非常抱歉听到你对我们的价格不满。 I’m sorry to hear you’re not happy with our price. 告诉他们 Tip Top 公司一向以提供价廉物美的 产品而著称。Tip Top Trading prides itself on quality products and good value for money. 你也需要捧捧客户,告诉他们是公司非常重要的客户,他们的订单也非常 重要 – they are a valued customer and their business is very important to us.
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