TRUE if the statement is true
FALSE if the statement is false
NOT GIVEN if the information is not given in the passage
in the correct boxes on your answer sheet.
1. All offices will have more staff throughout the day.
2. There will be special service windows for cash transactions at all main offices.
3. It will be possible to obtain some items from machines in many offices.
Question 4
Using NO MORE THAN THREE WORDS answer the following question.
4. Which change will ensure that the customers are treated more fairly?
Question5
Choose the correct answer by writing A, B, C, or D.
5. Which offices will stay open longer?
A all offices
B all main offices
C some main offices
D some agency offices
HOW TO ANSWER
BEFORE YOU ANSWER ANY QUESTIONS
Step 1 - Look at the text quickly
The heading tells you that the text is about service at post offices. The sub-heading and the points listed below it show eight improvements to the services.
QUESTION 1
Step 2 - Read the instructions and the question
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2016-02-26
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