The instructions for questions 1-3 tell you to write True, False or Not Given on the answer sheet.
You are looking for specific information in the passage. The key words for question one are:
All offices will have more staff throughout the day.
The question is about more staff. You should also note that the question specifies all offices and it also mentions throughout the day .
Step 3- Find the answer
The best way to find the answer is to look quickly through the text for the key words or their synonyms . Then, read the phrase or sentence that contains those words.
Looking for the word office, in the first section of the text you find that the changes are being introduced in our main offices and many of our agency offices. It seems that the changes do not refer to all offices.
The word staff is in the first improvement listed. It says there are more staff at peak periods. This means that there are only more staff at the busiest times of the day and not all day. Therefore, the answer if FALSE.
QUESTION 2
Step 2 - Read the question
They key words are underlined:
There will be special service windows for cash transactions at all main offices. You need to find information about special service windows, namely: their functions andswheresthey are located .
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