Text 10
W:Pacific Bell, may I help you?
M:Id like to have my phone disconnected.
W:May I ask why?
M:Well, I am moving house. Ive just graduated and Im moving to California in August for anew job there.
W:Congratulations!
M:Thanks.
W:Alright, may I have your phone number please?
M:Sure. Its 3204287859.
W:And the name on the account please.
M:Its Edward Ryefield, thats REILD.
W:OK. For security purposes, may I have your date of birth please?
M:Its June 5th, 1988.
W:Thank you. Now when would like it to be disconnected.
M:August 9th by 5 pm.
W:No problem.
M:Oh, yes, one more thing. I have a monthly prepaid home phone plan with you. Can I getsome of my money back now that I have canceled my service before the end of the billing cycle?
W:Sorry, you cant.
M:Thats too bad.
W:Sorry about that. Mr. Ryefield, the telephone will be disconnected at 5 pm, August 9th.
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