D) Definitely not.(D)

　　13. A) Her complaint was ignored.

　　B) The store sent her the correct order.

　　C) The store apologized for their mistake.

　　D) The store picked up the wrong items.(A)

　　Passage Two

　　Questions 14 to 17 are based on the passage you have just heard.

　　14. A) The prison gates always open.

　　B) Its prisoner can work outside.

　　C) The prison has no armed guards.

　　D) The prison is open to the public.(B)

　　15. A) The prisoners are provided with jobs on release.

　　B) Its prisoners are seldom made to work overtime.

　　C) It is run on the principle of trusting prisoners.

　　D) It has no security measures.(C)

　　16. A) One year.

　　B) Two years.

　　C) Thirteen years.

　　D) Fourteen years.(D)

　　17. A) Doubtful.

　　B) Positive.

　　C) Critical.

　　D) Indifferent.(B)

　　Passage Three

　　Questions 18 to 20 are based on the passage you have just heard.

　　18. A) Its good for training ones character but not good for ones health.

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