A) how to settle a consumer s complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
Questions 31 to 35 are based on the following passage:
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturers claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
注:1.present v. 提交
2.主题句后将介绍其他不同投诉的方法
A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer s favor, assuming he or she has a just claim.
注:the more...the more... 比较结构,可以跟32题联系在一起。
(到此处,文章后面的题目中有4道题已经可以定位了。31题、32题、34题和35题)
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
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