Despite his seemingly lighthearted tone, Song said he performs his job duties with reason and respect and believes nothing is unsolvable with better understanding among all people.

尽管语气看似漫不经心，但宋志刚说他在执行公务时总是理性执法，尊重他人，他相信只要人们都能相互加深理解的话，没什么问题是解决不了的。

"The current city management is far from satisfactory," he writes. "Chengguans are rude and violent, which makes both the residents and us unhappy. It just won`t work. Our city should be more tolerant, more people-oriented and more beautiful."

“目前，城市管理情况还远不能令人满意。”他写道，“城管们的粗鲁与暴力，使得市民和我们自己都觉得不痛快。这样没用。我们的城市应该更包容，更具人性化，也就会更加美好。”

In "Chengguan: an Insider`s View," Song speaks eloquently about the rights and wrongs of both chengguans and the public and expresses his hopes and vision for the future.

在《城管来了：一个局内人的观点》一书中，宋志刚不仅用生动的语言探讨了城管与公众的是非对错，同时也表达出了自己对未来的希望与梦想。

"I can`t change the whole country, but I can do something to make it better," he writes. "Becoming a chengguan was my choice, and I`m proud of it."

“我无法改变整个国家，但我可以做些什么让它变得更美好。”他写道，“成为一名城管是我的选择，我为之自豪。”

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