4. 偏信传闻,忽视分析。鲍格兹尔斯基说道:“我以前跟过的几位糟糕老板,会根据道听途说的信息制定决策,而不是实实在在的数据。考虑到当下可用信息的数量和传递速度,他们更不应该这样做。能力不足的管理者之所以喜欢小道消息,是因为他们总能找到一个人,告诉他们自己想听的话,而不是确凿的事实。”
Beware, he says, of "a boss who starts a meeting by saying, 'If the data are to be believed ... ' or 'I know what the data show, but everybody thinks ... ' My answer to that is, 'Bring me everybody, and we'll see.'" One of his all-time worst bosses, he adds, "made a major product decision based on an isolated anecdote he heard that suggested the product didn't work well, when the analytics showed that it did. The changes he made as a result were disastrous for the business."
要注意下面的情况,他提醒谁:“比如老板在开会时,开场白就是‘如果相信这些数据……’或者‘我知道这些数据代表着什么,但每个人都认为……’对这个问题,我会这样回答:‘把每个人都请来,让我们看个究竟。’”他说,有一位史上最糟糕的老板,“听到一点传闻,称某款产品表现不好,虽然分析结果与传闻内容截然相反,但他还是根据那条孤立的传闻,做出了一项重大的产品决策。结果,他做出的改变让公司落入万劫不复的深渊。”
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