取得正确数据的权利——有充足及可信赖的信息,从而让消费者作出明智的选择,免他们受不诚实或误导广告和标签的欺骗。
The right to choose - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
自由选择的权利——能够有多类的产品和服务供选择,而它们的价格水平具竞争力,质量亦有保证。
The right to be heard - To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
发表意见的权利——政府、企业、专业团体和行业商会制定的政策,影响及消费者购买的产品和服务。在制定政策的过程中,须顾及消费者利益。
The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
获得公正赔偿的权利——就误导、劣质产品或不满意的服务,获得公正的赔偿。
The right to consumer education - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
接受消费者教育的权利——获取充足的消费信息,在有议价能力的基础上作出明智的购买决定,以及知道消费者应有的基本权责和付诸实行。
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