6. Have a follow-up system

6. 制定跟进机制

"Start with an email, friendly but firm, pointing out that your invoice hasn't been paid," says Horowitz. "If there's no response, a more formal notice could be next, recapping the billing information and saying, 'This payment is now however-many days, or weeks, late. Please contact me to discuss this serious matter.' Keep your tone professional, factual, and solution-oriented."

“首先发送措辞友好、但语气坚决的电子邮件，说明尚未付款，”霍洛维兹指出。“如果没有得到回应，可以发送更加正式的通知，重新描述账单信息，同时指出，‘这笔款项已经延迟了数日或数周时间。请与我联系，讨论这个严重的问题。’要让你的措辞更专业，以事实为基础，而且重在解决问题。”

It's important to keep track of every contact with clients, she adds: "If you and the client work out a payment plan -- where, for example, you agree to accept the balance due in installments instead of all at once -- summarize it in an email for the record. Keep copies of every letter and email and a phone log. You're building documentation for possible use in court, or to hand over to a collections agency, if it comes to that."

重要的是，要记录与客户的所有联系情况。她补充说：“如果你和客户制定支付计划——例如，你同意接受分期付款，而不是一次性支付欠款——在电子邮件中进行总结，作为正式记录。要保存每封信件和电子邮件，留存通话记录。如果事情发展到一定程度，可以在法庭上使用你留存的证明文件，或将文件转交给收款中介机构。”

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