1. Give focused attention
集中注意力
Try to minimize external distractions. Turn down the noise, and put down or step away from what you’re doing if possible. Also, set aside other internal thinking and dialogue. Don’t watch the clock, fidget or go over your to-do list for later.
尽量减少外部干扰。将噪声降低,如果可能的话请停止你正在做的事情。同时,抛开其他的思维活动和内心对话。不要看表、坐立不安或者翻看你的待办事项。
2. Maintain eye contact
保持眼神接触
Direct eye contact shows your attention and intention to listen. This doesn’t mean stare though. Intense eye contact can be intimidating to some—especially the shy or introverted. Be reasonable, but try not to let your eyes wander to whatever is going on around you.
直接的目光接触表现了你倾听的注意力和意图,但这不表示要盯着看。激烈的眼神接触可能吓到一些人——特别是害羞或性格内向的人。要有合理的眼神接触,但是不要让眼神游离于周围发生的事情上。
3. Smile
微笑
Facial expressions convey a lot, and a smile is open, inviting, and encouraging.
面部表情传达了很多信息,微笑是坦率、有魅力、鼓舞的表达。
4. Watch body language
注意身体语言
Be conscious of your body language. Keep an open posture, a non-aggressivestance, face the speaker(s), lean in rather than away, watch your hands, how you tilt your head and your expressions. (For instance, I tend to cross my arms in front of me because it feels comfortable and wrinkle my brow because I’m concentrating, but this body language can appear defensive or critical, so I need to make an effort to soften a bit.) Pay attention to the speaker’s body language as well. It works both ways.
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