千禧员工是在表扬声中长大的,这些80后和90后的年轻人每个人都会得奖,每个孩子都与众不同。事实上,心理学教授简•M•特温格和约书亚•D•福斯特在2010年进行的一项研究发现,当今30%的大学生在自恋人格表(Narcissistic Personality Inventory)中被归为自恋者,远高于上世纪80年代中期的比例。
But young workers are hardly the only guilty parties when it comes to craving kind words. "Everyone likes to get praised," Klaus says. "Eventually, you need to feel good from the inside. You have to build up your own reserves of self-esteem."
但是爱听好话的人群并不只有年轻员工这一个群体。“每个人都喜欢得表扬,”克劳斯说。“归根结底,要从内心感觉良好,你必须建立起自尊。”
Casey Cowden, 22, describes herself as a puppy asking to have her head rubbed when she brings her latest accomplishment to the assistant manager in her department at the Charleston County (S.C.) Parks and Recreation Commission. "I really love hearing when I'm doing a good job," says Cowden, who doesn't feel that school prepared her for how to behave in the workplace. "It's affirmation that I'm actually a decent person and I'm doing okay."
22岁的凯西•考登讲述她向查尔斯顿公园与休闲委员会(Parks and Recreation Commission)的部门副经理汇报工作成就的情形时,她觉得自己就像一条小狗,渴望主人来轻轻拍她的头。“我真的很喜欢听别人说,我做得很棒,”考登说,她并不认为,学校教授了她在工作场合应该怎么做。“这些表扬证明我是一个很不错的人,工作也合格。“
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